Shipment information
Please read our shipping policy carefully to understand the details and expectations regarding the shipping of your order.
Processing Time: We conduct shipments once a week, provided that all items in your order are in stock. However, if you have pre-ordered an item, please note that it may take longer for us to ship your order as we wait for the item to become available. We appreciate your patience and understanding in such cases.
Shipping Method: We offer a single shipping option for all orders. The shipping cost will be calculated based on the location of the buyer and will be determined at the checkout. This shipping option provides tracking information, allowing you to monitor the progress of your package..
Estimated Shipping Times: For orders within Germany, the estimated shipping time is 3-5 business days. For international orders, the estimated shipping time is 10-15 business days. Please note that these are estimated times and we cannot guarantee exact delivery dates. The actual delivery time will depend on other factors beyond our control.
Customs and Import Taxes: Please be aware that buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for any delays caused by customs processes.
Shipping Responsibility: Once the items are shipped, please understand that we are not responsible for any issues or incidents that occur with your package. We rely on the postal service or courier to handle the delivery. We are unable to modify the shipping address once an order has been shipped. For any concerns or issues with the delivery, please contact the relevant shipping carrier or service provider.
If you have any questions or concerns regarding our shipping policies, please do not hesitate to contact us.
Return and Refunds
We want you to be satisfied with your purchase. Please read our refund policy carefully before making a purchase.
We accept returns and provide refunds under certain conditions. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange, subject to the following terms:
Non-EU Buyers: All purchases made by buyers outside the European Union (EU) are considered final. Returns and refunds are generally not accepted unless the received items are materially different from what was ordered.
EU Buyers: EU buyers have the right to return a product within 14 days of receiving it, in accordance with the European Union Directive on Consumer Rights. This right does not apply to custom-made products, items on sale, digital items, perishable goods, or unsealed goods that cannot be reused for health or hygiene reasons. To be eligible for a refund, the returned item must be in its original condition.
Damaged or Lost Items: If your item arrives damaged or is lost during shipping, please contact us within 14 days of receiving the item. We will work with you to find a suitable solution, such as a replacement or refund, depending on the circumstances. To assist us in resolving the issue promptly, please provide photographs of any damage or relevant information.
Unhappy with the Item: If you are unhappy with the item you received for any reason other than damage or loss, please contact us within 14 days of receiving the item. We value your satisfaction and will work with you to find a resolution that meets your needs. This may include offering a replacement or refund, depending on the circumstances.
Refund Process: In cases where a refund is applicable, once we have reviewed your request and approved it, we will process the refund within a certain number of days. We will contact you for additional details.
Late or Missing Refunds: If you haven't received your refund within the specified time frame, please follow these steps:
a. Check your bank account or credit card statement again to ensure the refund has not been posted.
b. Contact your credit card company or bank, as there may be processing time required before the refund is officially posted.
c. If you have completed the above steps and still haven't received your refund, please contact our customer support team at [customer support email] or [customer support address]. We will assist you further in resolving the issue.Shipping: If a return or exchange is approved, you will be responsible for paying the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Timeframe: The time it takes for an exchanged product to reach you may vary based on your location.
If you have any questions or need further assistance, please contact us.